Ordering information
Payment / Shipping / Taxes / Return policy
Ontario weekly drumming classes - Classes Gift cards and packages:
Classes packages are usable at your convenience in any weekly group class in Ontario. Classes Gift cards require a proof of purchase before they can be used in a class.
Gift cards do not expire - All classes packages purchased after Sept 1st 2015 do not expire - Both Gift cards and classes packages are non-refundable. and cannot be shared with anyone.

The free Private class included in your 1st package is usually taught on Thursday evening at the same Toronto location on "Private Thursdays" (Free private for Toronto students only).
The ongoing date and time of group classes are subject to changes with prior notice - Attendance fluctuate and "Alpha Rhythm Roots" cannot be held responsible if some classes have to be permanently moved to a different day or time due to low attendance.
Dedicated access to online drumming exercise and sound files are provided at our discretion, and only to students that have shown commitment and dedication to our school.These online exercises are for personal use only. Access should not be shared with anyone outside or inside our classes.


Drumming event  policy (performances / workshops / presentations etc):
We are asking you to make a payment of:
- 100% if it is less than 30 days before the event.
- At least 50% if 30 days or more before the event
The remaining  50% must be paid no later than the event day - where applicable.

If you cancel the event due to reasons beyond our control, we will make our best effort to re-schedule another date according to "Alpha Rhythm Roots" availability.
If you cannot run the event at a later date, We have a 50% non refundable policy.

If you cancel after our staff left, on the day of the event, the cost of the services will be due in full.
Each situation will be dealt with on a case per case basis, and special circumstances will be considered.
The above policies automatically apply to all events with "Alpha Rhythm Roots".


Additional drumming event policy related to workshops (drumming / dance):
You must inform us of any learning and / or physical accommodations you need at the time of booking. This will allow us to provide the appropriate equipment and number of staff / facilitators.
When our staff arrive on site on the day of the event, should he/she find out that learning and / or physical accommodations is required that have not been requested upfront at the time of booking, our staff will have the right to cancel the workshop, and the cost of the services will be due in full.


Additional drumming event policy related to "outdoor events" (performances / private workshops / etc..):
"Alpha Rhythm Roots" do not perform or run workshops in the rain nor in cold temperatures.
By signing a contract for an outdoor event with "Alpha Rhythm Roots", you agree that we have the right to cancel the outdoor event based on weather conditions  (If rain is threatening, or if the outside temperature is significantly under 15 degrees Celsius: 15C).
If you decide to cancel due to weather conditions, we will issue a full refund, as long as you communicate with us at least the day before the event.
If you cancel on the day of the event, due to weather conditions, you will not be entitled to a refund.
If we go to your location and the weather prevents us from starting or finishing the performance / workshop,  the cost of the event will be due in full.

Most of our customers requesting outdoor performances have a rainproof stage or (and ) an indoor back-up plan.
We strongly recommend you have one as well.

Each situation will be dealt with on a case per case basis, and special circumstances will be considered.
The above outdoor policies automatically apply to all outdoor events with "Alpha Rhythm Roots".


Dollar value gift cards / discount coupons:
Gift cards and coupons can be used to purchase merchandise online.
No event coupons will be accepted if disclosed after the quotation has been provided. Visit our coupon page for further details about how to redeem coupons and dollar gift cards.
Online merchandise payment:
- Credit Cards - worldwide orders welcomed.
Please note that If your credit card is declined , you will be notified by email or phone, and will have 7 days to contact us with an alternative payment method. If we have not received a response after 7 days, your order will be canceled.
- Paypal Online secure email payment with all major debit/credit cards accepted
Payment can be made worldwide in CDN$.
(Paypal payment accepted from over 190 countries worldwide).
- Cheque
Please  note  that  unless it is a Money order or certified cheque, the  shipment will not be made until the cheque has been cleared - Restricted to Canadian Dollars.
Get a cashier's check or money order from your bank for the exact amount, and mail the cheque with a copy of the order to us (please make sure theordere number is visible) - The cheque must be payable to Alpha Rhythm Roots.
We will charge a $C25 fee on all returned (N.S.F) cheques.
- Email money transfer
Online Email payment from any major Canadian banking institutions up to $1,000 per day - Restricted to Canadian orders only.

All prices posted on the web site are in Canadian dollars ($C).
Foreign currency prices are converted to Canadian dollars with the current exchange rate at the time of the transaction.
Merchandise orders - applicable charges and taxes:
Canada - Ontario:
- Federal & provincial taxes applicable for all orders to individuals shipped in Ontario.
Other Canadian provinces except Ontario:
- Federal tax applicable only.
USA and International
- Orders shipped to addresses outside Canada will be subject to applicable customs, duties, and taxes according to government rules of recipient's country. All such expenses will be directly charged to recipient by customs, and will be the responsibility of the recipient. .
(Usually only a few % from the total cost of good, and for high value shipment  only).
Merchandise shipping:
A minimum of $30 purchase is required to order online.
Local Toronto G.T.A orders of $C250 and above are eligible for free shipping.
We are using "Fedex" , "UPS" , and Canada post for shipping.
Other common carriers may be used for international orders outside of North America.
Average shipping transit time and cost depends on the shipping destination and option chose -You can access our Average shipping transit time page of the e-store for further details.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by "Alpha Rhythm Roots" only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

The shipping cost is at purchaser's expense.
We only charge you the exact cost of shipping / No handling fees or extras!
The shipping cost is usually only a few % from the total cost of goods when using the most inexpensive shipping method for North American shipments.
Shipping insurance is available and recommended.

Please note that we do not ship on weekends nor holidays.  
Visa card Accepted
Alpha Rhythm Roots assumes no responsibility in case of Injuries sustained while using instruments, whether purchased or used during workshops/classes.

By using this web site and ordering from Alpha Rhythm Roots or by attending classes / workshops, or any event, you acknowledge that you have red, understood, and agreed all our terms and policies.
Online merchandise ordering process:
Alpha Rhythm Roots welcome worldwide orders.
"Dollar gift cards" can be used towards anything ordered online.
We have set up  an  ordering  process  that  allows  both  credit  card,  and  non credit card holders to make purchases (See "Payment Option" section below):
To place a merchandise order, Click the "Order now" button of the item you wish to order, and you will be redirected to our e-Store.
You can also access the e-Store from the main menu of the website.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. "Alpha Rhythm Roots" reserves the right at any time after receipt of your order to accept or decline your order for any reason.
- Orders are payable in full prior to shipping/delivery.
- Orders will be processed for shipping within 2 business days of the payment being completed.
- Once your order has been shipped, we will email you a shipping confirmation including a carrier tracking number that you can use to get a shipping status online at anytime.
- Please note that most carrier do not ship to PO boxes, so if the PO box is the only address you have, it will limit your choice of shipping methods.
- Any additional shipping cost being the result of a non accurate address provided by the purchaser will be charged to the purchaser.


Additional policy for custom  orders - merchandise ordering process: (Beyond our general policy)
All custom / special orders that require us to manufacture an item specifically for you in Guinea, are subject to the following additional policy:
- A 50% payment is required upfront
- The remaining 50% is required when we receive the item in Toronto, and before it is shipped out / delivered to you.
- ALL sales from Custom / special orders are final.
- If the item(s) you received are somehow too different from what you requested, our general credit and Refund policies will apply. (At Alpha Rhythm Roots's discretion)
Paypal verified
Typographical errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our e-Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our e-tore shall immediately issue a refund in the amount of the incorrect price, using the same payment method you used.

Privacy
We keep your personal information private and secure. When you purchase one of our products or  services, you may be required to provide your name, email address, address, phone number.
We use this information to process your orders, to keep you updated on your orders and to  personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall  technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials, and new additions to our e-store. You may unsubscribe from our emails by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your email address.
If you win, we will notify you by email. When you enter a contest or drawing, you are also  included in our email list to receive notice of drumming classes, promotions, specials and new additions to our e-store. Again, you may unsubscribe from this list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your e-store experience and so that you may retrieve your shopping cart at any time.

Copyright and trademark notice
Unless otherwise specified, all materials appearing on our site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Alpha Rhythm Roots., Copyright © 2002, ALL RIGHTS RESERVED.  No materials from our site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on our site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Online merchandise return Policy:
Exchange policy for non damaged shipment:
-If you simply do not like the color or appearance of the item (s) you received, we will gladly exchange it once, for a similar item,  should this item be available in stock.
This offer is applicable to orders value of $C250 and above.
You will be responsible for the packaging and shipping back to us.
Local Toronto G.T.A orders of $C250 and above can exchange merchandise once at no cost.
For all other orders below $C250, shipping cost for exchange will be at customers expense. (Please do not attempt to return a package without first speaking with someone in our shipping department, as such shipment will not be accepted)
-Exchange request, will only be accepted up to 3 days after the delivery.
-Exchange will be applied only towards item(s) received in original condition.

Credit policy for non damaged shipment:
-If you simply do not like the color or appearance of the item you received, we will gladly give you a credit towards the dollar value of the item for a future purchase. (Excluding shipping cost)
-Credit request, will only be accepted up to 3 days after the delivery.
You will be responsible for the packaging and shipping back to us only.
However, all shipping cost will be at customers expense. (Please do not attempt to return a package without first speaking with someone in our shipping department, as such shipment will not be accepted)
-Credit will be applied towards item(s) received in original conditions.

Refund policy for non damaged shipment:
-If you simply do not like the the color or appearance of the item you received, we will gladly give you a refund towards the dollar value of the item (using the same payment method you used to purchase the item).
All Refund are subject to a 15% restocking fee (initial shipping cost excluded).
-Refund request, will only be accepted up to 3 days after the delivery.
You will be responsible for the packaging and shipping back to us.
However, all shipping cost will be at customers expense. (Please do not attempt to return a package without first speaking with someone in our shipping department, as such shipment will not be accepted)
-Refund will be applied towards item(s) received in original conditions.

Exchange policy for damaged shipment:
You have up to 3 days after the delivery to report a damaged product.
-Any visible damaged shipment should be reported to the courier immediately upon receipt, while signing the courier/driver's delivery acknowledgement form.
(Keep the package and call us at 1-866-496-7864 or 416-473-0759)
-A free exchange will be applied for Insured damaged shipment only.
(Please do not attempt to return a package without first speaking with someone in our shipping department, as such shipment will not be accepted)
You will be responsible for the packaging and shipping back to us.
However, all shipping cost will be paid by us, and we will send you a new item upon receipt of the damaged one.
-Damaged uninsured shipment are not entitled to exchange nor refund.
(You can choose between Insured/Uninsured shipment during the checkout process).

Any other problem should be reported within 3 days from delivery.
Past this delay, all sales will be considered final
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Customer service:
Tel: 416-473-0759        
Toll free: 1-866-496-7864        
info@alpharhythmroots.com

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